Archive for the ‘Internship Program’ Category

Sales has changed, why hasn’t your sales person?

Tuesday, March 9th, 2021


Sales leaders unanimously agree that selling has changed drastically in the last two decades. Technology, information availability, and the Internet have changed buyer’s expectations from sellers. In a recent study, the seller’s ability to “educate buyers with new ideas and perspectives, and collaboration” was the top trait that created the required advantage for the deal winners.

Selling nowadays is about talking business advantage to the buyer; plain vanilla features and benefits no longer win deals – competition has similar or is about to catch up soon. To stand out, Sellers need to bring in deep business focus to influence the buyer’s point of view and assure them of success in a “new reality”. Winning solutions are often customized and innovative offerings. To co-create solutions with buyers, sellers need skills that balance between advocacy (expertise) and inquiry.

While sales leaders recognize this shift in selling skills required to influence buyer’s agenda, only a few have implemented programs to train or re-train and coach their sales teams on this new paradigm. When we asked, the common reasons quoted are often based on unfounded and myopic views:

“I’m busy chasing targets and deadlines, can’t really spare my team for training”. Similar to going to battle without sharpening your axe. There is no one busy in this world, it’s always about priorities. You will always find time for the things you feel are important.

sales person

“They would use this training to look for jobs in another company”. People with this view should take some inspiration from the words of Henry Ford – The only thing worse than training your employees and having them leave is NOT training them and having them stay.

“Great salespeople are born with selling skills. Training fails to improve success”. This is often a good coverup for situations where:

    • Sales leaders are not sure of what measurable improvements they seek from the training itself, or identify the weaknesses of their process
    • Canned training, not aligned to the context of the organization and its target buyers is categorically rejected by salespeople
    • Perception of a longer-term payoff, while training that sticks is the one that can be applied immediately

“GenY/Z sellers are not open to learning”: Traditional training methods are not for millennials. They expect learning to be:

    • Short and flexible (byte-sized shots, modular)
    • Continuous
    • Just-in-time and contextual
    • Challenging the normal and is Gamified

Learning new skills is a lifelong endeavour, and done right it can transform results. A research report on top-performing sales organizations concludes that the investment in seller development has a significant and material effect on their capabilities and results. There are marked correlations between effective sales training programs and seller motivation. When sellers are confident of their skills and feel like the organization is investing in them, attitude and energy are maximized.

The call for Electric Vehicles

Sunday, January 31st, 2021


electric vehicles

As we all talk about the green environment, the first thing which looks very prominent is the air and its quality (AQI). Unfortunately, according to the WEF report on March 2020, the world’s 6 out of 10 most polluted cities were from India. The report also marked that New Delhi had the worst air quality of any capital city. Air pollution which is a reason for death to nearly 1.25 million citizens of India every year demands active result-oriented actions. Many factors together contribute to this poor picture and the obvious one is rapid urbanization. Rapid urbanization and travel demand have surged the number of vehicles running on Indian roads. As per the Indian Automobile Industry report by IBEF, in 2019 India became the 4th largest auto market by selling ~4 million units of vehicles in passenger and commercial segments.

The above scenario showcases the urgent need for Electric Vehicles in the nation for the benefit of a sustainable environment and explains the various steps taken by different stakeholders of the EV ecosystem which includes Government authority, manufacturers, battery providers, power companies, energy suppliers, and others. The government initiative of The National Electric Mobility Mission Plan 2020, National Automotive Testing and R&D Infrastructure Project (NATRiP), and Fame India Scheme worth mentioning. Similarly, India has been seeing active participation by Auto companies like Tata Motors, Hyundai, Mahindra, Maruti, MG Motors, Mercedes who have already launched electric vehicles in the market. On January 21, 2021, a remarkable announcement was made by Ola on its upcoming electric vehicle manufacturing plant in Tamil Nadu with the support of the state government.

Under NATRiP, five testing and research centers have been established in the country since 2015. The Ministry of Heavy Industries, Government of India, has shortlisted 11 cities in the country for the introduction of EVs in their public transport system under the FAME scheme. Under phase II of FAME, the major focus will be on the deployment of electric busses on Indian roads. The government has also lowered the custom duty on imports of parts and components that are required for EVs from 15-30% to 10-15%. CBIC has also removed the custom duty exemption to battery packs for EVs which will result in only a 5% tax on its import. In the Paris agreement in 2015, India has committed to reducing its carbon emissions by 33–35 percent by 2030 comparing to 2005.

However, there are challenges of EV infrastructure, High-cost Lithium-ion batteries, and acceptability of high-cost Electric vehicles by Indian citizens. We hope to see remarkable steps by the stakeholders towards the easy acceptance of new technology by the consumers because it is important to equalize supply and demand for an effective result.

References:
https://www.ibef.org/industry/india-automobiles.aspx; https://auto.economictimes.indiatimes.com/news/policy/govt-lowers-import-duty-on-components-for-electric-vehicles/67750620; https://www.weforum.org/agenda/2020/03/6-of-the-world-s-10-most-polluted-cities-are-in-india

Why did B2B Apps users behaviours change due to Covid19 ?

Tuesday, December 29th, 2020


Build and They Will Come (As Long as Your B2B Apps Feature Powerful Psychological Drivers)

Business-to-Business (B2B) applications must walk that fine line between self-service convenience and full feature functionality, without which they will only result in sunk costs. Recent McKinsey research on decision-makers’ behaviour globally across industries since the crisis began reveals that the big digital shift is here to stay. McKinsey Covid19 B2B Sales reports find that Indian companies in France, Spain, the UK, and Brazil have responded by changing B2B sales models. They now believe that companies “forced” to adopt digital in reaction to the widespread shutdowns in the early stages of COVID-19 to a growing conviction that digital is the way to go.
B2B apps require many times more investments and infrastructural backing than B2C, with very little room for error. The stakes are high, but your typical B2B user increasingly expects the same degree of convenience and UX ease as consumer-facing products. In my research and understanding these the are top four critical differences in B2B viz B2C apps:

Building a Relationship: The relationship-building process for B2B is far more in-depth and requires more time to be put into it. The B2B model emphasizes building a strong interpersonal relationship between the two companies. In return, it leads to a more loyal customer base that provides sustainable revenue throughout the year.
Developing a Customer Base: The customer base for B2B and B2C are the opposites of each other, and thus the customer success process is also vastly different. For B2C, the customer base’s size is far more extensive than B2B, but the average returns per sale for B2C are also much lower.

The movement from Customer’s Journey to Customer Success: The customer success process is always a journey; however, it is relatively shorter for B2C. The B2B customer success process is much more in-depth and goes through several stakeholders within the company. There is a need to appeal to the business owners’ emotional and rational decision-making process to arrive at a deal that is a good fit for both parties. For this, the customer journey requires a far more personal and hands-on approach. The process also considers legal formalities and requires open communications through regular calls or meetings throughout the entire customer success journey.
The Complexity of Issues: While every business would like to have their customers never face any issues with their product or services, some customers will eventually encounter problems. Since the type of product or services bought under B2B tends to be more sophisticated, the issues also tend to be more complex and requires a dedicated team with constant back and forth communication to resolve the issue.

Thus it is not surprising to note that 70% of all B2B applications grew in the workplace, in organizations exits a widespread need to streamline their business functions, support global operations, simplify communications, and increase employee productivity. The other largest community users of B2B mobile apps were the providers serving large organizations and enterprises. They faced the most considerable disruption as they had not invested sufficiently in B2C digital assets driving them to adopt B2B eCommerce apps and services. Becoming large adopters allowed them to provide unparalleled customer service to their clients and provide an experience that enhances the digital commerce journey. The investment required it provides an omnichannel experience for the users, which facilitates the business’s growth.

Worryingly, the retention rate of applications is declining, witnessing a decrease of 12% this year.
In this environment, B2B application providers — both internally and externally — must take a cold hard look at their interface design if they are to remain “sticky” enough for the average business user. It means reimagining products from a psychological vantage point, gaining from users’ innate psychological drivers.

Self-Service as an Engagement Fulcrum

Self-service is an integral part of the application experience, more so for B2B. Not only does it serve the convenient purpose of solving user queries with minimal intervention and delays (letting users get back to work faster), but it also actively empowers the user. Successful self-service delivery will leave your users with a sense of “achievement” that necessarily arises from an act of self-sufficiency.
Therefore, effective self-service integration within your B2B service or product acts as the fulcrum to hold user attention and garner engagement.

It also makes the user more likely to return to the application, seeking out a repetition of that positive emotion the next time they have a business need or query. In this way, your product is likely to stand out against other competing providers offering the same service.
But not every B2B user persona is attuned to self-service. Among five distinct user types, self-service readiness, approach, and expectation will vary — and apps that can mould these variables for maximum readiness can gain a competitive advantage.

5 User Types with Varying Adoption Propensities

B2B users broadly classified into five types based on their psychological drivers:
Transactional — They act as a simple intermediary for a larger business organization, with little to no interest in decision-making. Readiness for self-service is minimal, with plenty of opportunities for intervention by the B2B app provider.

Traditional self-service mindset — The user turns self-service only for minor fixes and repairs to keep the product running in service of the business. A large portion of your B2B user base caters to this profile.
The value generator — The user opts for self-service (indeed the entire app experience) to generate ongoing, incremental value for themselves, the business organization, or both. It is the ideal profile towards which you should be “nudging” users.

Intentional — The user actively offers feedback on the app and self-service experience, acting almost as an aid for the B2B provider in their product development journey. The intentional user subsumes the drivers of the previous three types.

Transformative — These are instances when users reimagine the product for use cases outside of the provider’s roadmap. No intervention is necessary for adoption here, and frequently the B2B provider will try to absorb the user’s ideas through hiring, M&A, IP purchase, etc.

When building a B2B application, the first three user types deserve the most attention, specifically using psychological drivers to nudge users from type 1 to type 2 and ultimately type 3.

Recommended Interventions to Shape User Behavior and Increase Adoption Rates

To encourage maximum adoption for B2B apps and self-services catalogues, you must first inspire behavioural change through easy, engaging access to knowledge content.

There are two psychological drivers you can gain from when achieving this:

● Avoidance of adverse impacts — Humans are intrinsically hardwired to practice release wherever there is perceived risk or extra efforts. You can turn this into application engagement by making users aware of what they are successfully avoiding. For example, a simple Ui intervention like stating the estimated wait time on a conversational window lets users gauge how much time they are saving and stay on the app.

● The realization of positive impacts — Like avoidance, the realization can also be a powerful prompter for behavioural change. A user unwilling to share their data with an app provider might agree to do so if they perceive an incentive — e.g., a more personalized experience. Once again, the provider needs to make these impacts explicit about encouraging adoption.

As you can see, users will be likely to change behaviour and act towards high app adoption only when they have the requisite knowledge and situations to make psychologically informed decisions. For this reason, application providers (both third-party and in-house) must pay social attention to how their knowledge content repository is crafted, designed, and delivered if they are to turn transactional users into interested value generators — prime candidates for adoption.

The myth of the English language as a Skill and ways to work around it

Monday, December 28th, 2020


My colleague Sanjay Kaul wrote an interesting article, “Are presentation and language skills overemphasized in the employability index?’

” (https://www.internshape.com/are-presentation-and-language-skills-overemphasized-in-the-employability-index/)

This is a thought-provoking article, and I am trying to add my bit on this topic, taking an example from my working in the Chinese market for good fourteen years.

The best example of Using language to a nation’s advantage is the model that China adopted. When Deng Xiaoping launched the major reforms to revamp the economic policies, he also understood that opening up the Chinese market is impossible without letting people learn English. Deng was a visionary who knew that English would also open up the entire universe of modern technological advances taking place worldwide for the Chinese people who have lived the entire decade under the regime of Mao Zedong, treating English as an “Enemies Language.” Chinese Ministry of Education (MOE) issued the first unified primary and secondary curriculum in 1978, bringing English into the Chinese Education system. The unsaid motive behind this step was, “Let China know the world.”

China’s rise in the world as a major economic power is a story told by many people in many ways, but the fact stays the Chinese worked very hard to learn and use the language to their advantage.

Around 2004 China was established as the “Factory of the World,” and interesting developments were taking place. I have traveled to China from 2002 to 2016, extensively. I was surprised to see foreigners (mostly Americans and some Europeans) were making “long stays” not only in Shanghai but also in places like Shandong, Hangzhou Xiamen. People were learning Mandarin the world over. Colleges and universities were offering courses in the Chinese language. Maybe that was the phase when the Chinese said, “Let the world know China.”

Grace Yue Qi wrote in a very well researched article, “The importance of English in primary school education in China: perceptions of students,” that now the Chinese Education policymakers can distinguish between who needs English and who can do without it. She writes, ” English may become somehow extras from the main purpose of education. It is certainly important, but with conditions along with learning the language. As some School Two students reported, they believed English was important overall “if traveling overseas.” However, due to limited finance and resources, it is potentially impossible for these students to travel overseas. She further writes, “This is very different from those where they believed English was necessary to learn despite policy changes in the curriculum. It implies that policymakers have not properly assessed students’ actual needs and contextual situations before introducing the English language policy in primary schools. This results in difficult or impossible policy implementation in schools across the whole nation.”

Those who have traveled to China will agree with me that most Chinese speak English to communicate what is essential irrespective of it being grammatically correct or not. I am not advocating to speak a language incorrectly, but in the Indian context, it is important to understand that we can differentiate between a Skill and knowledge.

For historical reasons, we Indians can understand and express themselves in English for a much longer time than China but are we using this to our advantage?

A young boy from a small village in Himanchal or Tamilnadu can interact in English but is not employable because he has the MTI (mother tongue Influence) or cannot speak Queen’s English, which of course is a privilege of people who have studied at expensive private English schools. An intelligent girl who has studied biotechnology from a small college in Andhra Pradesh or Ludhiana scoring excellent marks stands a lesser chance of getting a job in the big pharmaceutical company as against their counterparts from Delhi, Mumbai & Chennai even if they are average scorers in their exams.

This bias needs to end by industries recognizing that English is a language and not a skill.

We at Internshape are focusing on this aspect minutely. We believe exposing a person to a skill set that makes the student more deployable in the industry will eliminate this bias of language proficiency and focus on skills that make a person more productive from day one of their jobs.

Are presentation and language skills overemphasized in the employability index?

Monday, December 21st, 2020


Your ability to communicate, negotiate, argue, debate, present, persuade, and pitch depends a lot on many sub-factors:

  • Your subject knowledge, experience, and quality of research conducted.
  • Your track record and your current position on the responsibility matrix.
  • The quality of arguments, data, interpretation, analysis, bias or neutrality, quoting of precedence, benchmarked insights, or simply the quality of the content you present.
  • The EQ you demonstrate before, during, and after your interaction with the people concerned including stakeholders.

Plus

  • Your communication and presentation skills.


source: potential.com

At an ‘entry-level’ or in the immediate term while one may be able to impress others with a jazzy presentation, aggressive or forceful pitching, or the command of the language, in the short and long term the above-listed parameters generally apply.

So, while strong language and presentation skills may give anyone a head start, it will not on its own win the race. On the other hand, one may be strong on content but if low on communication it will be quite difficult to carry an argument even if on merit.

The best is to quickly rate your strength in either area and then improve on the other to have the right combination and create a balance. Those who may not currently possess good language, body language, or presentation skills can initially compensate by over improving their content development skills which impress equally.


source : Pinterest

Increasingly the CEOs appearing in the media or leadership glare are not appearing to be the very best in oratory skills, charismatic communication, blazing presentation skills alone but are a solid combination of many knowledge and reputation-based factors. At the same time and increasingly, the leaders who are over-relying on assertive communication, presentations, and /or dynamic personality alone, are getting identified earlier and at a lower management tier than before. Earlier they could rise and reach far and ahead with that ability alone as these abilities were in fact at a premium.

At the entry-level, the campus recruiters are identifying the best at a knowledge level first through a common test and then testing communication and presentation skills from the top raters. Thus, they are ensuring balance at the intake level.

Unlearning- Why your survival kit is incomplete without

Thursday, November 5th, 2020


Plot One

Scene one:

Hindi movie Sujata. A young man Adheer (Sunil Dutt) madly in love with untouchable Sujata (Nutan) singing to his lady love over the black analog phone the most touching song “jalte hain jiske liye..” in Talat Mahmood’s dreamy voice and S.D. Burman’s magical music. The year of release of the film- 1959

Scene two:

Hindi movie Mr. India. An exasperated editor Mr. Gaitunde (Anu Kapoor) is in the middle of an animated discussion with the crime reporter Seema (Sridevi) and, suddenly the phone rings loudly to check if that was a mental hospital. The phone on the editor’s desk was similar to that of the above scene. The year of release of the film- 1987.

(Timelapse: 28 years)

 

Plot Two

Scene one:

January 2020. Small HR cubical. The HR head sitting tight, enamored with her own power, and posing to listen attentively to one of her female staff who is pleading to be allowed to work from home as her husband is going on tour and mother in law has a broken hipbone. The HR verdict is clear after listening to the hapless lady “Okay, only for three days”.

Cut to:

The husband is rushing to the airport, has just picked up toast from the table before dashing to the waiting taxi, “See you, sweetheart, got to catch 6 am flight, have three clients meeting so I will call you when I reach the hotel in the evening. Take care of Mom….. bye!”.

Scene two:

April 2020.

The wife is sitting at her dining table. The laptop is open. The headphone is mounted and you can hear only her voice. She is working from home.

Cut to:

The husband is sitting in the bedroom. One corner has a table placed. The screen of the laptop in front of him has nine people in different boxes. The sales conference is going on.

He is attending a global conference from home.

(Timelapse: 100 days)

With the accelerating pace of technology, Unlearning is not a choice, its survival

Ray Kurzweil writes in his astonishing book “The Singularity is Near” about the technological changes as part of the evolutionary process. Kurzweil writes “To compare the rate of progress of the biological evolution of intelligence to that of technological evolution, consider that the most advanced mammals have added about one cubic inch of brain matter every hundred thousand years, whereas we are roughly doubling the computational capacity of computers every year. Of course, neither brain size nor computer capacity is the sole determinant of intelligence, but they do represent enabling factors”.

We must acknowledge that embracing the “New” can only happen when we are ready to shed the “Old”.

As decision-making activity of the human brain is increasingly getting shared with algorithm-based computing and analysis we must understand that learning the unknown can happen only by uninhibited and fearless adoption of technology by constantly doing the newer things.

We must ask ourselves all the time “is my knowledge is my stumbling block?”

It is also true that it is difficult to unlearn. It is always a challenging task to leave the comfort zone and admit that “I need to learn”, especially after we have reached someplace in our life and have stories to tell “see, that is how I achieved this”.

Let us try to figure out that if there is an art (or science) to unlearn?

1.    Drop that stupid “I know everything” syndrome to kickstart

“To know is to know that you know nothing. That is the meaning of true knowledge.” Socrates

Identify that your ego is the door locked from inside which is stopping you realize that you actually don’t know many things than the things you know. Listen to yourself more attentively. If most of your conversations are starting with “I”, get alerted. If most of your stories are about you, get alerted. If you are repeating the experiences you share, get alerted. These are signs that you have stopped learning new things and you are being trapped with a certain combination of perceived reality that you think you have learned and you know them well.

Another technique to save yourself from your ego is asking five “I know this but do I know that?”. I borrowed this from the principle of asking five whys if you want to know an answer. Whenever you think you know everything about a subject, ask a question related to the same subject. An example, “Okay I know manufacturing hard disc drive is cheaper in China but do I know where do they get their raw material from?”.

“Okay, I know that the micro-chips are shipped from Thailand but do I know the ingredients to make micro-chips?”

“Okay, I know that the raw material for making microchips is silicon dioxide, which is mined from the earth as Silica sand or quartz but do I know where do they get their silica sand?”

I am sure after a while, you will realize that you need to learn more, and what you know is not complete.

2.    Stay curious like a child all your life and ask questions

“I have no special talent – I am only passionately curious.” Albert Einstein.

All of us know how curiosity has triggered revolutionary changes in the process of human evolution. Creativity is directly proportional to being curious which in turn related to problem-solving.

 

 

Highly respected authors Celeste Kidd and Benjamin Y. Hyden wrote a thoroughly researched article in PMC (US National Library of Medicine, National Institute of Health) titled “The psychology and neuroscience of curiosity” (Also available in the research journal “Neuron”).

The writers gave an interesting perspective about curiosity under the chapter “The function of curiosity”. They write “Although the information is intangible, it has real value to any organism with the capacity to make use of it. The benefits may accrue immediately or in the future; the delayed benefits require a learning system. Not surprisingly then, the most popular theory about the function of curiosity is to motivate learning.”

They further quote another interesting work of Kang and colleagues which says “Decision-makers were least curious when they had no clue about the answer and if they were extremely confident; they were most curious when they had some idea about the answer, but lacked confidence.”

It says it all. If you keep asking questions, you are always motivated to learn and, you are staying away from being overconfident the unlearning becomes easy and makes you ready to learn new things.

3.    Keep doing new things, stay excited all the time

I know a person who owns and runs a highly successful IT services company. A few years ago, I was surprised to see him playing saxophone at a packed party. I congratulated him and told him that I never knew this side of his personality. He said, “I have been learning to play for the past two years and this is the first time I am playing it to an audience”. My occasional meetings with him bring out an interesting aspect of his personality. He developed an interest in food and landed up investing in restaurants. He can name hundreds of wines and what is special in each of them. His interest in farming is his latest passion and he is experimenting with growing fruits and herbs on hills. So, what happened to his IT company? Well! Since I know him, his company has grown 300 times in revenues.

I wonder about his ongoing success. But that is not a secret. He is constantly doing new things. He is constantly learning new things. His excitement levels and his curiosity possibly has made him more focused. His adoption of new technology is at the beta stage and that makes him successful.

Larry Alton, CEO of Alton Enterprises; freelance journalist and columnist at numerous online publications wrote an article in Huffpost “A Look at the Incredible Benefits of Trying New Things”. He says the benefits of trying new things are, Overcome Fear, Get to Know Yourself Better, Stimulate Creativity & Makes You More Marketable.

4.    Mark your influencers

All of us are influenced by someone or something since our childhood. Our behavior generally is a mixture of influences and experiences. We are influenced by people, places, situations, and our own state of mind when these influences occur.

We absorb what is around us and unknowingly our reactions and assessments start reflecting the influencing agents.

The best way is to mark your influencers. Stay away from “Mr. Everything is Bad”, no point hanging out with “Madam what do others know?” The idea is to get rid of toxicity and get closer to new ideas, exploration, experimentation, and positivity.

Meet new people, travel to new places, do something which is fun but challenging, learn a new skill, read books and, stay mindful of the fact that you can choose your influencers.

If we want to stay relevant all our life, we just need to learn one thing.

To unlearn. (Piyush Srivastava)

Newer Baseline and ‘Landscape’ of Education 4.0

Thursday, November 5th, 2020


While we analyze today’s education & industry, or the concept of “#Education4.0”, we also need to watch out for changes in the very #Baseline of industry practices, and as routine ecosystems are being reset with newer versions at a faster pace.
Shapers and leaders in #HigherEducation need to recognize that in the job market, the “game has not only changed but is dynamically evolving and in some cases leapfrogging”. In most existing as well as brand new industries, evolving requirements and expectations from the workforce of the future mean that the #entrylevelworkforce is expected to ‘plug-in’ as an ‘autonomous system’ from day one.

Internalization, Institutionalization, and Application of both the “changed goalposts” and the “changed format of the employment game” is the only way to keep #HigherEducation relevant, outcome-orientated, futuristic, and universal. Implementing this is possible independent of the policy and regulations governing higher education, which of course have consistently failed to keep up with the needs of higher education.

Listed below are four important fundamental shifts that have been occurring at an increasingly faster rate in the last two decades. They directly affect how we continue to educate #Millennials, and their successors, #GenZ.

1. Teaching’ is out, ‘Facilitating Learning’ and ‘Evaluation’ are in Multimodal, multimedia, project, and application-based, collaborative learning is in. The raw knowledge, or “syllabus”, will already have been self-acquired by the student as directed, based on suggested sources. Classrooms will exist only to reconnect, clarify, simulate, test, validate, debate, contextualize, and mind-map the students’ self-acquired knowledge. Teachers who have industry, trade, or entrepreneurship experience, and/or are doing “live projects, industry internships, and secondments, standalone or collaborative research or research application projects” will rapidly phase out teachers who previously survived year after a year teaching subject fundamentals. This is because these old-school subject teachers are by now almost completely replaceable by MOOCs.

2. Explaining, defining, showing, and proving are out, ‘Learnt Application Demonstration’ (#LAD) is in: Traditionally, students have always expected teachers to introduce, explain, clarify, define, and enumerate “the facts”. Therefore, the commonly held view was that the primary role of a teacher is simply the dissemination of characteristics, assumptions, exceptions, phenomena, theories, doctrines, facts, concepts, etc. All of this is now readily available through recorded lectures, online practice and evaluation sessions, demonstrative interactive videos, simulations, E-textbooks, etc. The most sought after skill of a Teacher is now to be able to evaluate, influence, upgrade, sharpen, and polish what the student has already learned. This will truly empower the student to:

  • Understand, Contextualize, conceptualize, Visualize, put in perspective Apply
  • Demonstrate, present
  • Interpret research, present analysis and insights
  • Articulate the learned experience knowledge base.

These are much more impressive and sought-after skills in job markets worldwide. It is equally necessary to develop the associated skills in teachers and the education ecosystem for converting the entire pedagogy of teaching into such a system, that evaluates the above abilities constantly, dynamically, and collaborative.


1.Teaching methods, pedagogy is out, #DCDT&LP is in The VUCA (Volatility, Uncertainty, Complexity, and Ambiguity) ridden world has been somewhat tamed by AI, IOT Algorithms. It is being managed through dynamic connectivity, self-learning, and or autonomous systems. The teaching methods which at best could only ‘showcased the reality check’ are insufficient to deal with it and is out. What’s in is #DCDT&LP i.e. to create a higher education ecosystem which is built on the components of Dynamism, Complexity, Diversity, Technologies, and operates through Learning Platforms, with built-in evaluation and certification criteria and milestones. A huge effort is required to build a real-world simulation of various dimensions of complexity, diversity, the cluster of technologies riding on top of systems and their dynamic interrelations on platforms that can facilitate learning through ‘Gaming and augmented and virtual reality.

2. It’s the soft and deployability skills stupid! – Overwhelming evidence is now available that soft or deployability skills are essential in addition to degrees that facilitate employability. Higher education systems must re-prioritize and up the effort, it is putting in the development of these skills. There is overwhelming evidence that ‘breakthrough performance’ is now being more and more attributable to soft and deployability skills possessed by the employee as compared to academic performance. A similar case is there of entrepreneurship/start up and art and craft vectors where the correlation to academic performance during higher education is no longer a significant factor. EQ, Communication, Time and stress management, conflict management, critical thinking, Collaborative attitude, Decision making, Problem-solving, initiative, enthusiasm, passion, self-esteem and awareness, channelizing motivation/inspiration into affirmative action, Leadership and role modeling, creative innovation, and above all ‘#Learnbydoing’ (project-based internship) must now be top of the curriculum.

Higher Education for the first time is demanding to be ‘ahead of the industry’, to be futuristic, rather than ‘coming up to its expectations’.

New Job opportunities post Covid-19

Tuesday, October 27th, 2020


One day in the future, the COVID-19 vaccine will be announced to the world. When? No certainty as yet. Serum Institute in partnership with Oxford University (one of the other nine agencies engaged in developing the vaccine) claims to release the vaccine by March 2021. WHO estimates it to be around June or July 2021 from one of the agencies? So, whosoever is right, it seems almost certain that if 2020 was a year of job losses, fear, anxiety, and hopelessness the year 2021 is going to be a time of hope and positivity. And, what about jobs?

Well, I think it is not a doom story all the way but immense opportunities in new sectors. Are we prepared for it?

If you look at the past two biggest failures in the recent past, there will be no guesses. Demonetization and Migrant laborer’s exodus due to Covid both impacted the Indian economy and caused immense human miseries. Without going into the politics of it all, both these events were massive failures on the planning and logistics front.

I am not sure how much the government would have learned from these experiences but fortunately, the jobs emerging out of the post-Covid vaccine are going to enormous and the government will be forced to seek larger participation of various professionals to execute this massive job successfully. if we are ready, we can get job opportunities or even become entrepreneurs in our own ways.

The first set of opportunities will be in the field of supply chain and logistics. Just to understand how big a job it is to distribute the vaccine you have to have a quick overview of our geography and population.

India is a 3.29 million square Kilometer landmass, the distance between North to South is 3214 Kilometer, and East to West it is 2933 Kilometers.

At the last count, India has a population of 1380 million (138 Crores).

India has 29 states, 7 union territories, 732 districts, 4000 cities, and between 6 to 10 lac villages.

Can you comprehend how big, complex, and challenging the task will be to give a vaccine to each person? We don’t know as yet if we will need a single dose or multiple doses to become fully immune to Covid. We also don’t know if there is going to be variation in doses for adults and babies.

And, how long this opportunity will exist?

India started its Polio eradication program in 1978 where the target segment was only newly born children. The last reported case of polio was in 2011. India was declared a polio-free nation in 2014.

Of course, our infrastructure has improved tremendously in the past three decades but still looking at the size and numbers the Covid vaccination will continue for a few years to come.

Let us look closely at the opportunities in the Supply Chain and logistics of the distribution of vaccines.

  1. Data management of vaccines to be distributed at the block level. Planning and Statistical skills will be in great demand.
  2. Fleet management, GPS tracking, repairs, and maintenance hubs will employ a lot of people.
  3. Inventory management, store management, safety, and security.
  4. Last-mile delivery will employ a huge number of small vehicles, tempos, motorcycles, bicycles, and don’t discount journeys through bullock carts and on elephants.

Technology is going to play a major role in ensuring successful deliveries to the last mile. Consider the fact that vaccines need 4 degrees of temperature constantly from production to people. We have to establish Cold Chain to ensure that we can achieve vaccines are usable until it reaches to people. Consider the fact that despite the government’s claim that every single village has electricity we still have a large number of remote places where electricity has not reached. This will throw additional challenges in the storage of the vaccine. The opportunities in technology areas may be in the fields of:

  1. Indigenous and cost-effective solutions for keeping vaccines at the required temperature.
  2. Using drones to deliver vaccines from a central point that can keep the vaccines cool.
  3. Alternate sources of energy. Solar, steam, and wind.
  4. Plants to make ice, manufacturing of thermostat containers that are easy to transport vaccines and are kept cool through the ice.

Another sector is health. Apart from the distribution of vaccines, the issue of administrating the vaccines becomes far bigger a challenge. Considering the fact, India has only 1.7 nurses per 1000 population (as against WHO norms of 3 per 1000) one can imagine how impossible this task is going to be. Today we are not clear if the Covid vaccine is going to be orally administrable or intravenous? In either case, local people getting trained in administrating the vaccines is going to be a huge opportunity. I can visualize many scenarios:

  1. Using video conferencing to train locals.
  2. Creating “Train the Trainers” groups and start doing this right away.
  3. Creating digital content explaining each step, safety procedures, and emergency response mechanisms.

Continuing in the health sector, telemedicine is going to stay here. Patients in Noida getting consulted by a doctor 300 hundred kilometers from Bengaluru city is a reality. But these doctors will require local health workers for physiotherapy, regular checking of vital parameters, and many other jobs that will help the doctors to treat the patients. Like above home, a nurse is going to be a big emerging field that will deploy people. There are opportunities to train them, consolidate the workforce, ensuring proper background checkups, and offering the services through technology.

Another big opportunity is the use of mask disposal management. Suddenly the country will see huge piles of used face masks being disposed of safely. One company already has a novel idea of using the rag pickers to collect the thrown away masks. The scientific and environmentally friendly techniques to dispose of these used masks will bring in various kinds of opportunities.

During Covid digital purchases became the norm. With such innovation came threats also. Cybercrimes have increased many folds during the lockdown. Banks and credit card companies pushing all frantic complaints towards Interactive Voice Response and customers have lost a vast sum of their hard-earned money.

Earlier the word Cyber Security was associated with the workplace only but now it is required at home also.

From the perspective of a company, this has another dimension. How to secure data when people are working from home?

During a webinar organized by FICCI Lt. Gen (Dr) Rajesh Pant, National Cyber Security Coordinator, the Government of India said “Work from home has created a new paradigm of cybersecurity and monitoring the home environment has become very important for companies”.

Cyber Security is another area where job opportunities will unfold in amazing numbers. The situation also opens up opportunities for technical brains to develop solutions to prevent data theft and misuse that are affordable.

Since we are going to be living our lives more in digital interactions than physical gatherings for quite some time the strange mental discomfort will continue to increase. This will create jobs for clinical counselors & mental health practitioners. As the shooting starts for TV & Films the OTT platforms that have seen massive viewership surge during the lockdown will throw open massive opportunities for stage actors, technicians, set designers, sound recordists, and hundreds of staff to manage logistics. Many entertainment contents are created around rural and small towns. Family drama also going to deploy people who understand the local language as “diction trainers”, write dialogues that are more authentic, and costume designers who understand the local culture well.

The story is not ending here.

The new constraints are creating newer solutions.

I firmly believe that if we can see the opportunities, we can prepare ourselves well in advance and get job-ready. Organizations like Internshape have adopted the model of Project-Based Learning and offer Internships through digital platforms. Learning by doing is the best form of learning and staying ahead comes through learning the right skill at the right time.

I am sure we can write our own success story by preparing ourselves during Covid so that we are grabbing the job opportunities with both hands post-Covid.

Photo Credits: A remote village in Himanchal – Piyush Srivastava, Solar Penal- Zbynek Burisval, Man on Bike- Jan Film)

AR in Education and Simulators

Tuesday, October 27th, 2020


AR in Education and Simulators goes Virtual : The Future for Internship is here

Covid19 has created a series of challenges for graduate students as they are not just being deprived of interactive classrooms, student to student interaction, access to professors/lecturers for a conversation/debate but as well as real-time industry experience and exposure. The real-time industry addresses the gaps in knowledge students build during theoretical classroom sessions, which are not enough to work in industries. Graduate students need to have hands-on experience working in a near real-time environment and experience of doing projects. Internships open the opportunities for students to apply their theoretical knowledge they have learned in their classroom, practice for employers in industries.

The now-normal social distancing norms and reliance on digital channels have made it significantly harder for students to engage with their instructors/teachers. In one US-wide survey, these were the top 3 challenges teachers faced:

  • Students are not interacting with me (66%)
  • Students are having more trouble focusing (62%)
  • It is difficult to tell if students are learning or they need help (59%)

This chronic lack of engagement and the absence of immersive experiences are holding our future generations back. At an immediate level, it makes it challenging for education professionals to meet preset objectives and unfairly drives down outcomes.

Internships also provide an opportunity to the students and freshers to explore the career path they have chosen for themselves. It is not easy to select once career as graduate students get influenced from many quarters and thus it is important for them to experience through a trial so to help them to choose their desired field among multiple options available for them.

Augmented reality (AR) in the education sector hit several brick walls before finally entering the mainstream in 2020. Advancements were ongoing for a while – but challenges like bulky hardware, high bandwidth requirements, energy inefficiency, and complex coding made non-technical customers wary of using AR at scale. And this includes K12 institutions, colleges, and even enterprise learning to a level. These companies simply did not have the in-house competencies to execute large-scale AR initiatives beyond a one-off campaign.

But necessity, as they say, is the mother of all invention.

So, it’s no surprise that technology with immersive capabilities and relatively low deployment prerequisites (at least as compared to VR) would gain fresh momentum.


Source: msn.com

The WEF highlights ways AR can help: visualization, annotation, and storytelling. “There are examples in each of these areas that are both timely in the current reality of COVID-19 and which can be built upon once cultural institutions, schools, and workplaces reopen their doors,” says Helen Papagiannis, Founder of XR Goes Pop, writing for WEF. “AR is no longer just about the technology; it’s about defining how we want to live in the real world with this new technology and how we will design experiences that are meaningful and can enrich humanity.

Educators are fast waking up to the possibility of leveraging AR, shrinking deployment roadmaps from years to a few months or weeks.

Universities Around the World are Rolling Out AR Courses
A leading company in this space is NexTech AR Solutions, which recently appointed a new COO to navigate a period of steady growth. Canada’s Ryerson University is partnering with the company to launch the Ryerson Augmented Learning Experience or RALE platform, inviting 5000+ students to take part in collaborative AR learning in Chemistry, Biology, and Physics. There will be AR lab exercises allowing students to simulate the equipment at home, and conduct experiments.

A similar project is currently live at the Department of Chemical Engineering, at Imperial College London. Educators will work with Microsoft to provide an AR remote learning experience, where one member of a student team is present at the lab and can stream AR content to remote fellows in real-time.

STEM – a field that requires a lot of hands-on interaction – has innumerable use cases for AR. this translates into hands-on training, without in-person contact, in enterprise environments as well.

AR can help us to overcome the challenge of making graduate students engage and learn about Industry, Company Culture, and Soft Skill necessary to succeed in the future job. It is important that graduate students by doing internship not only gain in-depth knowledge and experience in their specific field but also they learn how to work with others in a team, collaboration with other members, etc.. to improve & enhance behavioral & soft skills. NEBOSH National Certificate in Construction Health and Safety application & course from British Safety Council is aimed at managers and supervisors who are required to ensure that construction activities under their control are undertaken safely and without health risk.

A similar project is currently live at the Department of Chemical Engineering, at Imperial College London. Educators will work with Microsoft to provide an AR remote learning experience, where one member of a student team is present at the lab and can stream AR content to remote fellows in real-time.

STEM – a field that requires a lot of hands-on interaction – has innumerable use cases for AR. this translates into hands-on training, without in-person contact, in enterprise environments as well.

AR can help us to overcome the challenge of making graduate students engage and learn about Industry, Company Culture, and Soft Skill necessary to succeed in the future job. It is important that graduate students by doing internship not only gain in-depth knowledge and experience in their specific field but also they learn how to work with others in a team, collaboration with other members, etc.. to improve & enhance behavioral & soft skills. NEBOSH National Certificate in Construction Health and Safety application & course from British Safety Council is aimed at managers and supervisors who are required to ensure that construction activities under their control are undertaken safely and without health risk.

Industrial Applications for AR Education Continues to Grow

The enterprise segment is already slightly ahead of the curve when it comes to AR adoption. There is a ready userbase, AR frameworks can be reused across LOBs, and there is even an opportunity for commercializing one’s content library. In the context of social distancing, AR could be a lifeline for customer services, field technician support, and other business activities that require in-person communication.


Source: analyticsinsight

For graduate students and trainees is it important that they learn from mistakes but while keeping EHS i.e. environment, health, and safety concerns as a key consideration. Learning from mistakes eventually helps graduate students & trainees to refine their skills which can be helpful for them while transitioning into a full-time job role. All workers must know their strength, weakness, knowledge, or skill they need to learn to perform well in their job role before they take on new tasks & activities.

Companies like Cisco (US) are a step ahead of competitors thanks to AR education for their technicians. It used the AR Creation tool by Blippar, to train technicians on machine parts installation. And AR overlay on top of a physical device (a form of mixed reality) helped to increase installation efficiency by 30% and first-time-right by 90% – without the need to go through complex and cumbersome supporting manuals.

But it’s not just major institutions and enterprises that are adopting AR education right now. I’d argue that some of the most impressive applications come from independent/small-scale users, going the extra mile to genuinely transform the education experience.

Pushing the Envelope at a Micro-Level

The Manchester-based startup, AWESOME Technology, is exploring how any location – even open public places – could become an educational aid at a time when students are unable to go to school. The company brought Mark Twain to life, with an AR app for the Hartford Public Library, taking the user through an immersive history lesson. This application is incredibly future-proof – “You could go on a field trip individually and the teacher could leave trails and tricks you find along the way,” said AWESOME Technology co-founder David Oyanadel.

Another impressive not-for-profit AR use was showcased by a teacher from our very own IT nerve-center from the south, Karnataka. He used the AR game development platform, Arloopa, to create social media videos where a 3D model of the subject matter (animals, celestial objects, etc.) would appear next to him during a lesson.

“Such tools are often used by young people to develop games. But I found that they could be useful in creating content that is easily understood by rural students,” said the teacher, Basavaraj Sungari.

It’s becoming increasingly easier for independent educators to make use of AR. 2016 startup, Superfan Studio is among the companies that are launching ready-to-use templates for creating shareable AR content. Till now, it has worked with brands Spotify, Myntra, and Cadbury on several one-offs – but I predict a major adoption possibility in AR education as well.

What’s Next?

It is safe to say that AR in education is officially out of Beta and into the mainstream. In the next few months, we would see the consolidation of adoption efforts, going beyond STEM and history, which are the current areas of focus. A globally recognized company like NexTech will pave the way forewards – however, an equal onus rests micro-level stakeholders who action these disruptive ideas at the grassroots.

To discuss these ideas in more detail, please talk to me at Arvind@am-pmassociates.com.

Where all those jobs have gone is – Who took my job?

Tuesday, October 27th, 2020


My father worked in Indian Air Force as Fighter Plane Technician and we use to travel from one city to another as a routine that will be repeated every three-four years. There are a few memories of my childhood when I saw people doing different jobs. I was in class 5th and I remember our row quarters were very close to the airport in Delhi.

Every Saturday evening two-three people use to come in a cycle rickshaw loaded with a huge earthen oven called Tandoor. Two people will set up the oven on the ground, unload a sack full of dried wooden logs, and lay a folding wooden table with a table cloth on top of it. When it was becoming dark the oven was fired, the table has laid with large steel plates, a bowl of home-made butter and a small cloth piece tied like a small ball dipped in slowly melting butter. It was a regular ritual every Sunday. Women will line up with ready flour dough, the two people will perform a rhythmic sequence of making beautifully baked round flour bread called Tandoori Roti. One person uses his hands to make the dough in even round-shaped bread and sticks it on the burning hot inner wall of the oven and goes on to make new loaves of bread from the dough in front of him. The other person holding two iron rods pointed at the other end and like a magician will pull out the sweetly smelling bread when it is done. Fluffy, brown, and tempting. The pieces of bread will be laid on the table and the other guy will take out the small piece of cloth already dipped in white exotic tasting butter and spread the butter on the bread and hand over all bread to the lady who bought the dough. The bread was collected and the lady will put some coins on the table. The transaction is completed. This entire ritual was also called “Sanjha Choolha” or a Community Oven.

This was one job where I saw two people employed. There were many a quarter in Air Force Colony and I am sure ours was not the only block to utilize this service to have tasty tandoori bread on Sundays coming straight out of temporarily set up Oven. I guess many people were having employment in this job of making bread on Sundays and earning their livelihoods.

There were many jobs like this still imprinted in my memories.

One guy coming in the afternoon and set up a hand-run metallic fan that blows heat from the other end of a device and using white tin rods to melt from the heat and coating the alloy surface on copper or brass utensils. It was done to make these utensils inside absolutely white bright. We use to call him “Kalai Wala”.

his was a job.

Now some of you will recall the jobs of guys who separated raw cotton into fine fiber or used old cotton by shredding to make it look fluffier and giving you an almost new quilt or pillow. He was called Dhunakiya in Hindi.

This was a job.

The guy who roasted your corn, rice, paddy, and gram called Bhad Bhooja.

This was a job.

When my grandfather was reading his book or a newspaper in hot summer on his chair, a guy sitting on a stool on his back pulling a rope attached to a large rod hung on the roof with a heavy cloth hung from it. He was constantly doing this to fan the air in the room where my grandfather was reading.

This was a job.

Ever heard of these jobs?

Who took away those jobs? What happened to people who were making a living while doing these jobs?

If some of you are thinking that I am a character who just walked up to you from the 16th century, I will understand. But I am talking of the late sixties and early seventies.

Cut to Eighties and Nineties.

A khaki dressed man ringing the bell of your house to deliver a letter sent to you from your sister who lived in the US. The man in khaki was called a postman. This was a job.

gift
Source: bijits.wordpress.com

You went to the bank every 2nd or 3rd of the month when your salary would have been credited. You went in a noisy bank, buzzing with people, filled up a yellow withdrawal slip, collected a metal token, and sat down on waiting seats in the bank to be called for your turn. Your number is called by the cashier behind the window, you go to the counter, bend down, slide your hand with your cheque, signed on the front and back (in front of the cashier). The cashier looked at you, at the cheque, both sides, then pull a bulky register with green pages getting worn out at the edges, opened the register, flip few pages forward and backward, and, finally finding some page with your name and signature on it. She tallies your signature on the cheque with the one in the register and to your relief closes the register, place it back on the shelf and ask you with stress still on her face, “I have only hundreds, is it okay?”

She was a cashier and this was her job.

This was 1987. You wanted to make an STD call to your father-in-law. Not every house will have a phone those days and to get a phone you needed to wait for 5 to 6 years. Of course, if you know a Member of Parliament and get a recommendation from him the phone can come to you on the fast track, in one year. So, to make a call you go to a designated place (generally the GPO or Telephone Exchange of the city). There are rows of counter and each counter has a smiling lady sitting there with a stack of one rupee and fifty paise coin in front of her. In front of those counters, there are rows of half cubicles which hide half of your body but the voice is free to travel. You buy coins from the lady and wait for your turn. As soon a cubical becomes empty the lady waves at you to go. You get in a cubical. A box hung on the wall. The analog dialer makes an interesting sound as you rotate till the end of the metal stopper, the circular dialer goes back and then you dial the next number. With bated breath, you wait for suspense to beep converts into a shrill long ring, and then you frantically start pouring your coins in the slit of the phone and talk in a loud voice. The coins are either gobbled up by the metal box or it throws some of them down the small trey, also a part of the metal phone booth and you just talk. The hall is a collage of multiple voices and emotions. Happiness, sadness, exam results, fixing a marriage all creating different stories for the ladies at the counter to listen and be amused. The smiles come back as she hands over another stack of coins to the next customer and asking them to wait for their turn.

These ladies were called “Telephone Operators”, and this was a job.

Where have those jobs gone?

Who took away their jobs?

How did they survive after these jobs died?

How people survived the previous job losses & The Jobs that will evaporate soon

The answer to some of these questions is simple.

Technology took away their jobs. The new business models took away their jobs.

So, losing a job to technology or a new business model or new ways of thinking is not something new? No, it isn’t. It is happening for ages.

For a long time the only blame has been taken by “The computer”, but computers are just one of the byproducts of technological changes.

So, how did people survive once they lost their jobs due to the changes in technologies?

The answer is that every generation survived these changes by reskilling them, adapting to the new environment, and learning to excel in newer skills.

This is true that not all this learning was done willingly or through a structured process. The truth is that every generation has some who were quick to learn new skills and move on and some took it reluctantly and only because their survival hinges on it and then there were a few who refused to switch to new ways and captured themselves in a time box of irrelevance.

It is very clear to understand that those who are quick to adopt the changes, reskill themselves faster are the ones who take advantage of the changes and make themselves successful. They quickly grab the opportunity, they understand that a vacuum is not a threat but an opportunity and they become leaders in the newly emerging fields.

Let us look at what are the jobs around us now and what new technologies are going to make them disappear very soon.

In the automobile sector, a monumental change is taking place right in front of us.

Fossil fuel-powered cars are going to be replaced with Electrical vehicles. Today the electrical vehicle occupies 2.6% of total cars globally and is increasing at the rate of 40% yearly. Imagine the millions of car mechanics all over the world who will stand to lose their jobs in the next ten years’ time if they do not skill themselves to service and repair the electrical cars. Just note the shift taking place from mechanical skills to Electrical skills.

The second most important development taking place in the automobile industry is “Self-Driven Cars”. This is no science fiction. The experiments are taking place in The Netherlands, Singapore, Norway, United States, Sweden, Finland, United Kingdom & Germany. These cars are using AI and ML-based logics, GPS guided travel and expected to prevent accidents, fuel waste (in waiting or driving in crowded streets) and more importantly saving a huge amount of driving stress.

But at the same time, the jobs of drivers are at stake.

The printing and publishing industry is also vanishing very fast. E-books and audiobooks will replace printed newspapers and books very soon. The jobs of publishers and every single job attached to printing will vanish faster than we imagine.

In a country like India where the agriculture sector is heavily oversubscribed with human labor will start getting impacted soon. The government is opening up the farm sector to the private players which will bring in newer technologies to farming. The competition will increase farm productivity on one hand but throw a lot of extra labor deployed on farms away from farming. The farmers will have to look at reskilling themselves into something more relevant in not so distant future.

In the last five years, the delivery business has increased multifold. The once upon a time Pizza Delivery guy was the only mascot of home delivery. Now the home delivery is touching every aspect of life. The Covid-19 impact has mega-intensified it. From food, cosmetics, grocery, books, medicine, vegetables to clothes, shoes even jewelry is getting home delivered. Just look down from your balcony as you are home locked due to Covid-19 and watch hundreds of delivery boys hoovering in your society from the morning to the evening on the two-wheelers and heavy bags on their backs completing their deliveries.

Well with Drones taking over this job what jobs these delivery boys will do?

The travel agents who booked your holidays and tickets are a fading community. Airlines rather will prefer the customers booking directly with them as against giving any commissions to an agent, same goes with hotels and we are all getting used to looking for greater deals and make our bookings.

The travel industry jobs in this segment will also vanish soon.

What are Future Tellers predicting?

Thomas Frey, a respected Futurist wrote “Every new technology also requires new skillsets for those working in those environments. Here are just a few of the skills that will be highly prized in the future”.

He listed 14 “Hot New Skills” required to transit to the future. His list is an interesting read. I am reproducing the top 5 of those 14 as listed by Thomas Frey.

  1. Transitionists – Those who can help make a transition.
  2. Dismantlers – Every industry will eventually end, and this requires talented people who know how to scale things back in an orderly fashion.
  3. Backlashers – Ever- new technology will have its detractors, and each backlash will require a response.
  4. Ethicists – There will be an ever-growing demand for people who can ask the tough question and standards to apply moral decency to some increasingly complex situations.
  5. Philosophers – With companies in a constant battle over “my-brain-is-bigger-that-your-brain,” it becomes the overarching philosophy that wins the day.

In a thought-provoking article titled “162 Jobs of the Future”, Thomas Frey has dwelled in as many jobs requiring Hot New Skills. It is not surprising that these new jobs are coming from industries like:

  1. Personal Rapid Transit Systems (PRTs)
  2. Environment
  3. Drone Industry
  4. 3D Printing
  5. IoT
  6. Big Data
  7. Alternative Financial Systems
  8. Driverless Industry
  9. Senior Living

What we must note that the skills required to do these jobs have the elements of Critical Thinking, Empathy, Emotional Intelligence, Visualization, sensitivity, and a whole lot of Problem Solving and Decision Making.


source: medium.com

I hope those who said “Art is a subject meant for girls who simply have to get married and sit at home and Science is the subject boys should study to become successful” kind of regressive remarks are listening to the sounds of changes happening around us.

The future jobs will go to sensitive people, active listeners, who have patience, and can look at a problem objectively. They are going to be the masters of the new job market of the future irrespective of their genders.

The new-age jobs will require newer abilities and skills or changed the perspective of old skills to succeed. This is summarized excellently by The World Economic Forum’s- Global Challenge Insight Report “The Future of Jobs Employment, Skills and Workforce Strategy for the Fourth Industrial Revolution”.

How will I write my own Transit Story?

Status quo, you know, is Latin for, ‘The mess we’re in.” — Ronald Reagan

The simplest answer to survive when change is happening is to change ourselves, maybe at the same pace, the change is taking place.

I spent three decades in a company that started its business by becoming a pioneer in teaching computers. Those were the times when computers were seen with huge suspicion and threat. There were instances where millions were spent to purchase computers by government departments but they were just lying in stores as nobody wanted them to be installed and red-tape (another name of bureaucracy in those days in India) helped them to keep the enemies at bay.

Ask any government employee if they would like to work without a computer today in their office?

The transition now is not going to be a one-time act. The changes are going to be rapid and hence the adaption to changes is also going to be a continuous process. The learning will no more be confined with studies till Engineering or Business schools and occasional training conducted by the HR department of your office. It is ongoing and yes, the increased age span will also make you work longer and keep learning all through.

My favorite writer Yuval Noah Harari writes in his latest book “21 Lessons for the 21st Century” while giving a brilliant strategy for the future.


source: Pinterest

“So, what should we be teaching? Many pedagogical experts argue that schools should switch to teaching ‘the four Cs’- critical thinking, communication, collaboration, and creativity. More broadly, schools should downplay technical skills and emphasize general-purpose life skills. Most important of all will be the ability to deal with change, to learn new things, and to preserve your mental balance in unfamiliar situations. To keep up with the world of 2050, you will need not merely to invent new ideas and products-you will above all need to reinvent yourself again and again”.

(Chapter 19, titled “Education – Change is the only constant)

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